Frequently Asked Questions
How can we help you on your journey to luminous skin?
What is the Tatcha purity promise?
Our formulas are crafted with pure, kind-to-skin ingredients and are free from parabens, synthetic fragrances, mineral oil, and sulfate detergents. Every product is dermatologist-tested and cruelty-free.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. We also offer expedited 2-day and overnight shipping options for those who need their ritual essentials sooner.
What is your return policy?
If you are not completely satisfied with your purchase, you may return it within 90 days for a full refund. We even provide a complimentary return shipping label for all domestic orders.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. Shipping rates and delivery timelines vary by location and are calculated at checkout.
How do I know which products are right for my skin type?
We recommend taking our Ritual Finder quiz on the homepage. You can also connect with our skin consultants via Live Chat for a personalized consultation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Afterpay for interest-free installments.